← Back to Cosmic Compass

Frequently Asked Questions

Everything you need to know about your cosmic journey

Getting Started
Is Cosmic Compass free to use?

Yes! Our core features are completely free: daily horoscopes for all 12 zodiac signs, quick compatibility matches, daily tarot draws, and basic birth chart generation. Premium features — such as extended weekly/monthly forecasts, deep AI readings, full natal chart reports, and unlimited oracle questions — are available through affordable subscription plans starting at $4.99/week.

Do I need to create an account?

You can browse daily horoscopes and quick matches without an account. However, creating a free account lets you save your birth data (date, time, location), unlock personalized AI horoscope readings, and generate accurate birth charts with real planetary positions — calculated using the same astronomical algorithms professional astrologers use.

How do I get my personalized horoscope?

1) Click the 👤 button in the top-right corner and register. 2) Enter your birth date, birth time, and birth city (we auto-detect coordinates). 3) Select your zodiac sign and tap any horoscope period (Today/Week/Month). Your AI-powered reading will appear automatically, personalized to your Sun, Moon, and Rising signs based on real-time planetary transits.

Birth Chart & Astrology
Are the planetary positions real?

Absolutely. Unlike many horoscope apps that use random number generators, Cosmic Compass calculates actual planetary positions using Jean Meeus' Astronomical Algorithms — the same reference used by NASA JPL and professional ephemeris software. Our engine computes the Sun's position to ±0.01° accuracy, the Moon to ±0.1°, and planets to ±0.5°, which exceeds the precision needed for astrological interpretation.

What is a birth chart and why does birth time matter?

A birth chart (natal chart) is a snapshot of the sky at the exact moment and location of your birth. It shows where each planet was in the zodiac and which astrological house it occupied. Your birth time determines your Rising sign (Ascendant) and house placements, which are crucial for accurate interpretation. Even a 4-minute difference can shift your Rising sign. If you don't know your exact birth time, use 12:00 PM as an approximation — your Sun and Moon signs will still be accurate, though house placements may vary.

What are Sun, Moon, and Rising signs?

Sun sign — your core identity and ego, the sign most people know as their "zodiac sign." It represents your fundamental nature.

Moon sign — your emotional inner world, instincts, and subconscious. It governs how you process feelings and seek comfort.

Rising sign (Ascendant) — the mask you wear in public, how others perceive you, and the lens through which you approach life. Together, these three form your "Big Three" — the foundation of astrological personality analysis.

What house system do you use?

We use the Equal House system, where each of the 12 houses spans exactly 30° starting from the Ascendant. This is one of the oldest and most straightforward house systems, ideal for general natal interpretation. Professional astrologers sometimes prefer Placidus or Whole Sign houses for specific techniques, but Equal House provides reliable results for personality analysis and forecasting.

AI-Powered Readings
How do AI horoscope readings work?

Our AI readings combine real astronomical data (your natal planetary positions + current transits) with a large language model trained on astrological tradition. When you request a reading, we send your chart data to our AI engine, which generates a personalized interpretation based on the specific aspects, transits, and house placements active in your chart. The result is far more nuanced and specific than generic sun-sign horoscopes you'll find in newspapers.

Are AI readings cached or generated fresh each time?

Daily horoscope readings are cached per user per day — so if you check your horoscope multiple times in one day, you'll see the same reading (which is astrologically correct, since the day's transits don't change). Birth chart deep readings are cached permanently since your natal chart never changes. Compatibility readings are cached per sign pair. This approach keeps our API costs low and ensures fast loading times.

Subscriptions & Payments
What payment methods do you accept?

We accept payments through PayPal, which supports major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal balance, and bank transfers. All transactions are processed through PayPal's secure payment gateway — we never store your card information on our servers.

How do subscription renewals work?

Subscriptions renew automatically at the end of each billing cycle (weekly, monthly, or yearly) through PayPal. You'll receive an email notification before each renewal. You can cancel anytime from your PayPal account or by contacting us — no questions asked. Canceling stops future renewals but doesn't refund the current period.

What is your refund policy?

We offer a 7-day money-back guarantee on all first-time subscription purchases. If you're not satisfied within 7 days of your initial purchase, contact us at support@zodi.life for a full refund. One-time report purchases are also eligible for refund if the report hasn't been viewed. See our Refund Policy for details.

Privacy & Data
What data do you collect?

We collect only what's needed to provide your astrological readings: your email address (for account login), and your birth data (date, time, city, latitude/longitude) for chart calculations. We do not track your browsing history across other sites, sell your data to third parties, or use your information for advertising. AI readings are processed through our backend and are not shared with any third party except the AI API provider (DeepSeek), which does not retain your data.

Can I delete my account and data?

Yes. You can request account deletion at any time by emailing support@zodi.life. We will permanently delete your email, birth data, saved readings, and all associated records within 30 days. This action is irreversible. See our Privacy Policy for full details.

Is my birth data shared with anyone?

Your birth data is used solely to calculate your astrological charts and generate personalized readings. When you request an AI reading, your planetary positions (not your raw birth data) are sent to our AI provider for interpretation. We never share, sell, or rent your personal information to advertisers, data brokers, or third parties.

Do you use cookies?

We use essential cookies to maintain your login session. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. See our Privacy Policy for details.

Technical
Does Cosmic Compass work on mobile?

Yes! Cosmic Compass is a progressive web app (PWA) designed mobile-first. It works seamlessly on all modern smartphones, tablets, and desktop browsers. There's nothing to download — just visit zodi.life in your browser. For the best experience, add it to your home screen.

The city search can't find my birthplace. What should I do?

Our city search uses OpenStreetMap's Nominatim geocoding service, which covers most locations worldwide. If your city isn't found, try searching with a nearby larger city, or use the English name of your city. Alternatively, you can manually enter your birth latitude and longitude (findable via Google Maps by right-clicking your birth location).

Why does my horoscope change when I refresh?

If you haven't entered your birth data, horoscopes use a random seed that changes on refresh — this is by design for casual browsing. Once you create an account and save your birth information, your horoscope becomes deterministic: it's based on your birth date and current planetary transits, so it stays consistent throughout the day and reflects real astrological influences.

Still have questions?

Our cosmic support team is here to help

Contact Support